ABS - Case Studies

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The secret is out - make it your Priority!

Boddingtons Electrical Ltd

Executive Summary

Boddingtons were already on an ERP solution for over 10 years and the choice to change was made more apparent when we started looking at Priority. Many features included within Priority were extras or needed programming in our old ERP. The initial reason for looking for a new ERP was increasing license costs and a total cost of ownership of our old ERP. ABS approached us with a new ERP solution and a demo was arranged. We could see from an early stage that Priority has the ability to grow and be moulded according to our business needs. One of the early features we liked was the screen design giving users the control to change the fields to exactly where they needed them all with a GUI interface.

After two days our staff were happy and excited that they were on the new Priority ERP
Boddingtons Electrical Ltd


We were finding challenges with our current ERP solution other than the TCO. If certain areas needed to be adjusted we had to pay for programming. With the business rules using Business Process Management (BPM) and inbuilt data generators we haven't had to use any programming to achieve the controls that the business needs. All this can be done by any staff member the company nominates using the permissions in Priority.

Results & Return on Investment

Once we gave the go ahead the time to move was very quick. ABS created a program for the data migration from our old ERP to Priority. This drastically reduced the time of the project to six weeks. During this time we were offered several days training but actually only needed two with Priority being intuitive. We had several manual processes in our company and this is now handled by Business Process Management within Priority with notifications being sent in all areas of the business, including our sales authorisation process. We are very much a customer driven business and using Priority we can keep to our deadlines of order to shipment in 3 days. It has also improved the staff efficiently and increased management efficiency by automatically improving the flow of a sale etc. If a report needs creating, the staff can create this report using the report generators which gives a GUI interface that is simple yet effective. User feedback has been very positive and the adoption of the new system was greatly received.

Future Plans

We are about to start using serial numbers on the products we produce. LOT numbers and expiry dates are important to us and we will start using these to enable full traceability. This will allow us to produce a report for the items that are approaching the end of their shelf life.

Rochester Midland Corporation UK


Dedicated to the 3 P's of Sustainability (People, Planet and Pro t), Rochester Midland Corporation (RMC) provides sustainable water management programs that are green, financially viable and add social value for the user and their community. With its headquarters, manufacturing and training facility located in Wales, the company has been a leader in the specialty chemical manufacturing industry since 1888, with a pioneering position in the development of sustainable programs. Established in 1996 as a water and wastewater treatment company, RMC UK supports a technical sales team throughout the UK and Ireland. The company offers programs that serve the food and beverage industry for food safety cleaning and sanitising, institutional cleaning products and full service cleaning, chlorination and hygiene. The RMC team works closely with their customers to provide integrated solutions to solve problems and help them reach their strategic business objectives and environmental goals. To help customers improve their current processes and save on costly resources, RMC projects include increased heat transfer efficiency, reduced water use and safer chemicals to improve wastewater treatment efficiency.

In a very short time, Priority has proven to be a true, cost-effective solution with an affordable total cost of ownership. We've increased our overall efficiency by 20% and that's an impressive figure in our industry


To support their fast-growing customer base in the UK and Ireland, RMC manage all of their operations under one roof. Not only is their Wales office home to company headquarters, the site also contains a comprehensive manufacturing centre and a training facility for RMC customers. And the entire operation was controlled by enterprise management software. But as the company grew – in manpower, production lines and much-needed shop floor resources, it was clear to their management team that they were ready to upgrade and replace their current ERP with a more advanced system that could handle the load.
The old system could no longer keep up with the growing company and increased user requirements. "We're in a highly competitive business," comments Pauline Roberts, Business Director at RMC. "Sustainability is a dynamic global industry and we simply couldn't afford to be left behind."
RMC had been using their previous ERP system for nearly 15 years. Adds Roberts, "Simply put, it was becoming outdated and the cost of ownership had increased to unreasonable levels. We needed a system that could provide cost control for our business and annual service contracts."


With Priority up and running in several departments, RMC were quick to comment on its many benefits, especially the software's powerful built-in Search functionality that enables users to search on any eld with multiple search criteria. Users also noted the ability to personalise Priority screens – actually tailored by the user without the need for programming knowledge or skills. "This is a tremendous plus – real added-value," said Roberts. "Our employees can now tailor their screens to reflect our company's terminology and it gives users fast and easy access to the fields they need. In Priority, all fields are searchable and specific queries can be saved with default queries, which open when corresponding documents are opened." RMC users also deemed Priority's business process management, business rules and built-in data generator to be a tremendous asset in their daily work. This unique functionality, built into the system, allows users to design the system to meet the company's internal procedures and authorisation rules – and more importantly, to help ensure that rules and regulations are adhered to. Based on Priority's business rules, any anomalies are immediately reported to company management via the system.
We asked Pauline Roberts to comment on Priority's strongest selling point. "In a very short time, Priority has proven to be a true, cost-effective solution with an affordable total cost of ownership. We've increased our overall efficiency by 20% and that's an impressive figure in our industry." Would she recommend Priority ERP to other sustainability product and services providers? "Yes, in a flash!" she replied.


Priority has an integrated Field Service Module and we are looking to integrate that into our system.